Rules and restrictions
Transportation Services
- Cancellations made at least 24 hours in advance: Full refund with no penalty.
- Last-minute cancellations or no-shows: Non-refundable.
Tour Activities
- Last-minute cancellations or no-shows: Non-refundable. All services operate in rain or shine. If the tour operator cancels due to severe weather conditions, 100% of the service value will be reimbursed.
- Weather-related modifications: If you choose to decline a tour due to weather conditions while the tour is actively running, you may be eligible to reschedule your trip. However, cancellations are not authorized in this scenario, and the standard 24-hour cancellation policy will no longer apply.
Liability Release
Liability release I hereby declare, acknowledge and agree, the risk of injury involved in the hired activity, i knowingly and freely assume this risk known and unknown and assume full responsibility during my participation; that i am in good health and that i do not suffer from respiratory, heart or any other disease that hold me from doing this activity, that VIAJES THOMAS MOORE SA. DE C.V acts in quality of intermediary between the operator of this service and me, therefore, i release and hold it harmless of civil liability or any other that be originated from applicable law respect any accident, injury, partial or total disability, death, loss or damage that i may suffer on my person or property during this activity, including any member of its staff. This is to certify that it is parent/guardian with legal responsibility, for the minor that will practice the hired activity, do consent and agree to release of any liability "VIAJES THOMAS MOORE S.A DE C.V" and any members of its staff, within and under the terms of the last paragraph.
